I hate ATSs

It's true. I hate ATSs.

An ATS, for those that don't know, is shorthand for Applicant Tracking Software that most companies use for their hiring process.

On the surface, they are very well intentioned. Companies set them up to announce to the world what their openings are, give descriptions about those openings and provide a generally uniform way for applicants to apply.

Unfortunately, for the applicant, the process of using these systems to apply for jobs are often unwieldy, cumbersome and occasionally a pain in the ass to navigate.

Oh, and sometimes, they just straight don't work.

Here are my top four issues with ATSs and what can be done to improve them:

1. While it is annoying to spend 45 minutes to an hour entering all of my general information into one while applying - I shouldn't have to repeat this if there are multiple positions that interest me or I'm qualified for. I don't mind customizing a cover letter for every position, but my work history, education and contact information isn't going to change! There are a lot of companies that make you go through this every time and after doing this once, it's going to take an amazing position to make me do this again at the same company. A simple fix is to save all of this information with a profile and it automatically populates this information with an opportunity to edit information as necessary.
2. ATSs that only work in Microsoft Windows and with Internet Explorer. This is 2012, not 1997. Coding your ATS so that it only works with those parameters is lazy and your company misses out on a ton of potential candidates. See here for more information.
3. The resume black hole. Just as it is simple for companies to collect information from applicants using ATSs, I am amazed by the amount of companies who don't send any information to the applicant regarding their application. No confirmation of receipt of the application. No update as to where you stand in the application process, even after a candidate has been selected. I don't expect a call from a real human being telling me they won't be interviewing me or have selected someone else (although that would be awesome and amazing if it were done). At the least, send an automated email explaining where the applicant is in the process! It's not hard!
4. Instead of dealing with an ATS, just go to my LinkedIn profile. All of the information a firm wants is there. Are you hiring? You can find me here!

Happy job hunting!

What a company doesn't say, says everything

I had the opportunity earlier today to speak with Jessica Miller-Merrell about the "resume black hole." She was soliciting feedback from job seekers for a column she was writing and wanted to know if someone had any experience with this issue.

While I don't know what her column says in it's entirety, I would like to talk briefly about this and one other issue where those who interview for a position, never hear anything back from the company after that interview. I've experienced both situations, and those are both things that reflect poorly on the company.

When applying for a position for a company, I almost always receive an automated e-mail acknowledging that the company has received my application. What happens next is always disappointing: Never hearing anything ever again regarding that position.

I understand I'm not always the best candidate for a position. I understand I'm not always going to be asked to interview for a position. But if this is the case, at least send me an e-mail telling me that I will not be asked to interview.

The same thing goes for the second issue I am talking about: Interviewing for a position and that is the last you hear from the company. This has happened to me on a number of occasions, but I'll detail perhaps the worst.

I traveled out of state to interview with a well known company. They told me I was going to be meeting with eight different people, and the process would take most of the day. Not a problem. I was all set.

So the interview comes and goes and everything seemed to go great. I know I was not the only person considered for the job, but I felt confident about my chances. After I returned home, I sent out thank you notes to everyone that I had interviewed with. Then nothing.

No response from anyone. No acknowledgement that the company had ever made a decision either in my favor or against.

When either situation happens, it makes me wonder if the company can't even appropriately deal with potential employees, how do they treat their current employees? It certainly can't be all that well and it tells me a lot about that company - and it is not good.

Doing the simple things goes a long way towards making your company look great. Just by properly informing candidates that they are no longer being considered for one position, makes it much more likely they will come back to you when you have other positions available.

Self sensor...but to a point

There is a ton of information on the Internet regarding your online image. Everyone has heard about not putting anything 'risky' on your Facebook, Twitter, ect. accounts. But how far should you go with not making certain information available?

I think we all can agree that putting pictures of yourself doing who knows what at that kegger you attended while in college is not the best of ideas.

But what about your personal thoughts and opinions? This blog post is my own opinion on the subject, and I'm sure there are people who will disagree with what I have to say in it. Should it disqualify me from a potential job as a result?

No, and here is why. I'm a person, not a machine. I have thoughts, opinions, dreams and desires. The whole package that is me is unique. Nobody else is the same. Sure, I have similar thoughts on things as other people, but nobody thinks the exact same way on all subjects as I do. It is what makes me an individual.

As a result, I don't mind sharing my thoughts on the latest political happening, sporting event or news making item. If I make a snarky comment about a politician, or a team that is the rival of my favorite team, why should that matter to an employer? If I have to be a drone and keep those thoughts to myself, chances are, I'm not going to be happy at your place of employment (and you likely have an unhappy group of employees).

Keep in mind, I'm not going to be showing up to work on a daily basis and telling everyone and their brother what I thought about last night's election results or my latest thoughts on religion. There is no need for that in the workplace. Idle water cooler chat about a team blowing a 3-run lead in the bottom of the ninth inning? That happens everywhere all of the time and to pretend it doesn't happen at your place is naive at best.

As a manager or HR director, if you run across a potential candidate who may share some political/sports/news opinions on social media outlets that are different than yours, don't dismiss them out of hand. You likely already employ someone who has different opinions than yourself and they are a good employee. If you are a good manager or HR director, you will know before you hire them how they will fit within their organization based on many many other factors then some random thoughts on social media sites.

Here is how to lose a large pool of potential candidates

In an effort to network and reach out to others, I participate in a few Twitter chats. I do this not only to learn about what other people are saying and thinking, but to also share a few nuggets of knowledge that I have.

I was in one last night and notice some excellent answers being given by someone who works in HR at a US based automaker. Following the chat, I exchanged a few tweets back and forth with her, and she provided a link to the career website for that company.

After not having the best experience at the last conglomerate that I worked for, I was not expecting to find much of anything that I may have liked. However, I encountered a major problem before I could even see what kinds of jobs they had to offer.

When I pulled up the webpage, I noticed that nothing was formatted correctly, poorly laid out and just a major mess. Since I use the Safari web browser, I occasionally encounter this problem. So, I tried Firefox, since that will fix all problems I come across with Safari.

Except I then had the exact same problem.

Since I was not sure quite what the problem was, I sent a tweet to my contact at this company, and explained the problem. Her response: "Hi Rob, currently our ATS for job openings works best with Internet Explorer right now."

Seriously? This immediately brought back my failed attempts to apply for another major company that handles prescription drug plans when I had similar issues with viewing and applying for jobs within their company.

But with web browser usage somewhere around 53 percent being Internet Explorer...these two companies are missing out on up to 47 percent of their talent pool by letting their jobs sites be only accessed by IE. I'm not sure who is making these decisions within the companies, but if I were CEO, and I discovered this, someone would have some explaining to do!

So if nothing else, make sure your job website can be accessed by multiple web browsers. If this was 1997, I might understand. However, being 2012, access by multiple browsers over multiple platforms is a requirement!