Tuesday, December 4, 2012

I hate ATSs

It's true. I hate ATSs.

An ATS, for those that don't know, is shorthand for Applicant Tracking Software that most companies use for their hiring process.

On the surface, they are very well intentioned. Companies set them up to announce to the world what their openings are, give descriptions about those openings and provide a generally uniform way for applicants to apply.

Unfortunately, for the applicant, the process of using these systems to apply for jobs are often unwieldy, cumbersome and occasionally a pain in the ass to navigate.

Oh, and sometimes, they just straight don't work.

Here are my top four issues with ATSs and what can be done to improve them:


  1. While it is annoying to spend 45 minutes to an hour entering all of my general information into one while applying - I shouldn't have to repeat this if there are multiple positions that interest me or I'm qualified for. I don't mind customizing a cover letter for every position, but my work history, education and contact information isn't going to change! There are a lot of companies that make you go through this every time and after doing this once, it's going to take an amazing position to make me do this again at the same company. A simple fix is to save all of this information with a profile and it automatically populates this information with an opportunity to edit information as necessary.
  2. ATSs that only work in Microsoft Windows and with Internet Explorer. This is 2012, not 1997. Coding your ATS so that it only works with those parameters is lazy and your company misses out on a ton of potential candidates. See here for more information.
  3. The resume black hole. Just as it is simple for companies to collect information from applicants using ATSs, I am amazed by the amount of companies who don't send any information to the applicant regarding their application. No confirmation of receipt of the application. No update as to where you stand in the application process, even after a candidate has been selected. I don't expect a call from a real human being telling me they won't be interviewing me or have selected someone else (although that would be awesome and amazing if it were done). At the least, send an automated email explaining where the applicant is in the process! It's not hard!
  4. Instead of dealing with an ATS, just go to my LinkedIn profile. All of the information a firm wants is there. Are you hiring? You can find me here!
Happy job hunting!

Failed promotions are not Darden's problem

Darden Restaurants is citing failed promotions and a backlash to their response to the new health care law as a result of a projected decline in revenues for next year.

Darden isn't the first company to make moronic statements regarding the minimal changes they will face due to the health care law, but that's not their problem.

Failed promotions is also another scapegoat for projections for decreased revenues.

Their real problem is cutting corners in ways that are painfully obvious to their customers.

I used to frequent their main restaurants, such as Red Lobster, Olive Garden and Longhorn Steakhouse each a few times per year. Certainly not all of the time, but enough to have a good feel for how things go from a customer's perspective.

The changes were most pronounced at Olive Garden, but still noticeable at the other two restaurants. What was going on? A sharp decline in the quality of the food while also increasing their prices. Reduced skill in the staff. A tiresome atmosphere and less attention paid to cleanliness throughout the establishments.

I'm not a food expert by any means, but if these problems are noticeable to me, I'm sure there are others that notice these things too and have taken their dining dollars elsewhere.

These problems are easy to fix and don't cost much money. Hopefully Darden is smart enough to notice these issues and takes the necessary steps to correct. Otherwise, their decline may continue and keep getting worse.

Monday, December 3, 2012

Corporations can't horde all of the cash forever

CNN is reporting that corporate earnings are at the highest share of GDP ever. Conversely, wages for workers are at the lowest share of GDP ever.

None of this is a surprise. Companies have been hoarding cash, slashing their workforce and being stingy with pay raises (maybe a few percent per year, instituting no pay raises or even cutting salaries) for years, frequently using the 'down economy' as an excuse.

Combine that with companies spending millions on lobbying to get billions in tax breaks and it's easy to see how they have ended up with so much positive profits on their balance sheets.

But I suspect that will be changing in the future. First, it's just not at an equilibrium. Shareholders will demand something to be done with all of that cash and profits. Return it to the shareholders in the form of dividends or increase investments.

Secondly, the federal government is in need of revenue. They will raise the corporate tax rates, cut loopholes or some combination of the two.

Plus, as the economy continues to improve, companies will have to increase their hiring as demand for their services or products increase. With an increased demand for employees, wages will rise.

So both of these situations will change. Earnings in relation to GDP will fall while wages will rise. Will it start in 2013? Most likely, but we most likely won't see a dramatic shift until there is a sustained hiring boom.

The Daily's flawed business model

It is being widely reported today that The Daily is being shut down. It's pretty apparent why that is the case.

The business model was not sustainable.

Now to be clear, I think they were on the right track with how they were structured, but just didn't execute correctly.

The Daily was structured originally as an iPad only app that was closed off from the rest of the Internet world. No other devices could access the stories. No sharing stories with friends via social media.

Eventually they opened it up to the iPhone, then Android Tablet and Kindle Fire, but it wasn't enough.

Too high of costs ($30 million per year) plus too few paying customers equaled a demise.

I only read The Daily once on a relative's iPad, a few months after it came out, and I actually enjoyed it. There were plenty of good stories and good information. I don't remember if they had any in-app advertising, but they either needed some or a better way to increase revenues.

In addition, aside from the initial announcement and surrounding buzz, plus the one time I used it, I don't recall hearing anything else about it. It was an 'out of sight, out of mind' type situation. They needed to get some kind of advertising out there about themselves, or better yet, make previews of articles widely available. I'm sure that if I saw enough previews for good reading, I'd find a way to subscribe.

Also, make it available everywhere! I know they were trying to be exclusively on mobile devices, but I just don't think we are there yet. Being able to log into my account through their website so I could view stories would be great!

But alas, it is not to be. Great concept. Poorly executed. Hopefully, whoever follows, learns from The Daily's failures and is a success!

Friday, November 30, 2012

Cities are getting smart about getting scammed

The Economist has a commentary about how the Atlanta Falcons are looking for a taxpayer subsidy in the neighborhood of $300 million to build a new stadium.

Now, that $300 million won't pay for the entire stadium. Just 30 percent, as plans are to spend $1 billion to build the new stadium.

I don't begrudge NFL team owners for trying to get money from their local area for new stadiums or renovations of their current stadiums. It's never a bad idea in business to get someone else to pay you for something you want.

But local cities are starting to catch on. It used to be, that teams would threaten to relocate if they didn't get a new stadium paid in part by the local governments. But economists are also putting out reports about the lack of economic benefit that new stadiums bring to cities, considering the large amount of funds governments put into the stadiums.

That threat of relocation is still there, as teams such as St. Louis, San Diego and to a lesser extent, Jacksonville, are threatening to  move if they don't get their ways. But the problem, is that there are view viable markets for the team to move.

Los Angeles is really the only place a team could move to - with a new stadium. San Antonio has a dome that is waiting for a team, but it likely will need well over $100 million in renovations to make a new owner happy.

So where does that leave Atlanta? I don't think they go anywhere. I don't think they get a new stadium with any public money, especially with their stadium being just 20 years old. If Arthur Blank wants a new stadium, he is going to just have to scrounge around in his pockets for more money to cover the costs himself.

Wednesday, November 28, 2012

Oh Groupon!

It is being reported by Yahoo! that Groupon CEO Andrew Mason is about to get canned by his own company.

Getting fired sucks. I can't imagine what it would be like to be fired by a company that I founded. If the reports end up being true, it certainly wouldn't be the first time this happened, and it certainly won't be the last time it happens.

However, if it hasn't been made clear by anyone who has a clue about the 'daily deals' industry, their time is over - at least how the industry is currently structured.

Do a quick Google search on the experience that companies have had when they utilize these deals. Sure, it may be great for a particular business or a one time, small deal but most businesses have had a negative experience.

Even when I had my own business, there was a short time where I was hounded on a daily basis by Groupon, LivingSocial and the others, to sign up and have a deal. However, I had done my homework and there was zero upside and it would have been nothing but a money loser for me. I think most businesses have experienced that and I was smart enough to apply those lessons to my business.

Speaking of LivingSocial, when was the last time you saw a commercial for them? It used to be every commercial break (sometimes more than once a break) on nearly every channel. I think now, it has been six months or more since I last saw their commercials aired.

That being said, I see only two ways forward with this particular industry. First, if there is going to be a national model, there can only be one or two companies - and they can't take 50 percent of the revenue from the merchant right off the top (after the discount is applied). They must take a smaller cut from the merchants to even have a chance of getting some of those companies back.

Otherwise, it's going to just be some local model that is run by a local business. I've primarily seen local newspapers and TV stations getting in on this business. They likely do this because they are able to take a smaller cut of the revenue from the merchant because it includes something along the lines of advertising - so it's more of a win/win for the media company and the merchant.

I'm sure the 'daily deals' industry isn't going anywhere, but unless the firms such as Groupon and LivingSocial change, folks like Mr. Mason are not going to find themselves in the industry much longer.

Monday, November 26, 2012

Where to go

I've spent the last several weeks assessing myself and what I want to do with myself going forward. I've attempted to network with anyone I can, in order to solicit help in that - and I've been able to find some answers.

Utilizing my experiences and expertise, I feel best suited to do something with business operations. I've had a knack of seeing what is going on in a company I have been involved with and finding better ways of doing things, while saving money at the same time. There have been times I've been successful - such as fixing the cafeteria system when I was on the school board or overhauling the operations of the store I was most recently at (to the most my boss would allow).

However, as basic as this sounds, I want to be able to do the job that I was hired to do! I don't mind being given direction, tasks or other things in order to accomplish my goals, but don't stand in my way. Don't ask for my input and then blatantly ignore what I have to say. Don't prohibit me from doing things that make a positive difference! You hired me to make the change! Stopping me from doing that only reflects negatively on yourself.

Along those lines, I also want to work for and with others that know what they are doing! I'm not saying that myself or anyone else has to be the smartest person in the room - but at least know what's going on. Know your strengths and weaknesses. I want to work with others that know when to step back and let others handle situations. Is that asking too much? Probably - but it's something to strive for.

That being said, where do I end up? Middle management for a company? Seems like a logical place, but I also want a path for advancement. Consulting appears to be a good path as well - but I need some contacts there.

I'm also willing to travel and work remotely. Living in Pensacola yields few opportunities locally (let me know if you know of any!), but we have good air service here and I have a great Internet connection, so there are no problems there.

I'm networking pretty much non-stop now, so feel free to contact me! Let me know not only if you are able to help me, but if I am able to help you! Spread the word and I look forward to hearing from you soon!